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Wednesday, November 20, 2013

Business training courses that your staff will actually enjoy

By Chris Mayhew

Business training courses are often just an excuse to get out of the office for many people and rarely actually offer something tangible that can be taken away and used to increase their ability to do their jobs. However, when you do find the right course that is both enjoyable and enriching, it can really benefit your business and the staff who work within it.

There are many different areas in which training can be given, but here are a few examples of those that your employees will find insightful and entertaining.

Business Training
Employees develop skills via business training courses

Leadership training

Not everybody in the business world is a born leader but sometimes their job role may call for them to take on responsibilities that require them to look after a small team. This can be difficult for shyer, more withdrawn, employees and so they may benefit from leadership training.

The course will teach any participant how to get the most out of the people they are leading, the best way to lead a group of people to success and what the difference between leading and managing is. They are sure to enjoy getting to grips with a new skill and it will increase the responsibilities they can undertake within their job.

Customer service

Most people that are new to customer service will wonder how hard it can be to interact with the public, but anyone who has done a job in the industry for any length of time will know there is an art to it. The main skills that you will learn from a customer service training course will include dealing with complaints, ensuring that customers return time and time again and how to adapt your language to suit certain situations.

These training days are often full of fun role playing scenarios and will help any employee improve the service they provide and their ability to earn tips (something they will all be interested in doing).

Creativity training

Creativity is a valuable attribute in many different areas of business and the truth is that everybody has the capability to be creative if they want to be. Creativity is what keeps a company ahead of its competition and helps them to continually produce new, ground-breaking products and services; a need that every business surely has.

Training of this kind can teach staff to unlock the creative areas of their brain, conceive ideas and develop them through collaboration with others and stage effective brainstorming sessions. The courses are fun and filled with plenty of exercise that will get them thinking about the many ways in which they can be creative. The things that they learn will also help them to get more fulfilment from their job role.

Team building

When you think of the typical corporate away day in which staff practise team building exercises, groups of people struggling to fit on smaller and smaller gym mats in the middle of an echoic community hall often come to mind, but it doesn’t have to be like that. Employees are likely to get much more from the experience if the training is a lot more original and the perfect team building day can be an excellent combination of fun and vital learning.

Teams rarely get the chance to interact in this way during work time and the stresses of the job can often mean that they don’t communicate efficiently. However, bonding during one of these training days will hopefully bring cohesion and solidarity to your workforce. 

About the author: Chris Mayhew has been on business training courses in the past that have been less than successful but knows the value of interesting and informative ones. He would recommend creative training for businesses from Now Go Create to anyone wanting to improve the innovation of their employees.

1 comment:

  1. I think that being a leader in the workplace is so important mainly because you want to have people who are really dedicated to their work and can lead a company to bigger and better things. That's why my company is going through some leadership training so that we can develop more leaders so that we have a great chance of more success in the future.