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Thursday, March 20, 2014

How real estate agents are staying ahead of the curb

Real estate agents are responsible for just about every aspect of your business, including calling clients, dealing with lenders and networking with other agents and Realtors in your area. Sometimes it is impossible to answer every phone call that comes in, which can mean the difference of making a sale or losing it. Enlisting the assistance of an answering service is one way real estate agents are able to stay ahead of the competition.

Real estate agents and Realtors
Professional services help Realtors
A lack of communication and follow-through are among the main complaints waged against real estate agents and brokers. Solid communication skills are paramount to continued success and future business growth. However, this may not always be possible to accomplish on your own. Virtual receptionists make it possible so no call ever goes unanswered. Not matter what time of day or how busy a realtor’s schedule is, all incoming phone calls are answered by a professional who is trained to assist with the caller’s needs.

How agents and Realtors benefit from virtual receptionists

It is important to know how hiring an answering service can help improve customer and client services. Here are some ways real estate agents may benefit from using an answering service such as Peak Answering:
  • Scheduling: Answering services can help cancel, rebook, schedule and confirm appointments with clients.
  • Live Service: Calls are answered by a person in a timely manner, eliminating wait times on hold and having to deal with automated menus.
  • Records: Records and reports are kept according to your needs, including who called, when, what the message was and what the service’s response to the caller was. Many services print out records on a daily basis and provide to their clients, or more often if needed.
  • Customer Service: Some answering services will be able to complete event registration and lead capture for realtors.
  • Interactive: Through online programs, call services are able to conduct online chats to better assist clients without having to talk on the phone.
  • Emergency Services: If there is an emergency with a client or property, the answering services will be able to handle the emergency and if not, escalate the details directly to the real estate agent or other authorized party that can handle the situation.
  • Client Retention: Outsourcing a live receptionist can eliminate the fear of clients and potential clients from seeking other realtors. Client calls are answered promptly, reducing the chances of them moving onto a different real estate agent.
  • Non-traditional hours: Because many clients go looking for homes outside of office hours, a 24/7 call center will be able to handle their questions on their time, without having to wait for the realtor to call back during office hours.
  • Knowledgeable: Answering services do more than just answer the phone. Many services offer knowledgeable call agents who are able to provide callers with property information. All scripts and extent of information are customizable to your needs.
  • Professional: All callers are greeted according to the real estate agent’s specifications and not generic greetings.
  • Messages: Depending upon the preference of the realtor, messages can be relayed via text message, email, cell phone, PDA, voice mail or fax.
Real estate agents who outsource to answering services, never have to leave clients waiting for a returned call. They will have the satisfaction of knowing that all of their clients, potential clients and other callers are being taken care of to their specifications. This results in a peace of mind for realtors knowing all incoming calls will be answered and handled professionally, resulting in increased leads and thus sales. Services available include 24/7 live answering, bilingual agents (at no extra cost) and urgent call forwarding.

Image license: Gerald_G/Openclipart, US-PD